Ahalia School of Engineering & Technology

Student Grievance Redressal Committee (SGRC)

Student Grievance Redressal Committee (SGRC)

(II) Grievance Redressal Mechanism: Grievance Redressal & Appeal Committee

AICTE Regulation Act 1987 (AICTE Notification F.No. 37-3/legal 2012 dated 25/05/2012 and Notification of APJ Abdul Kalam Technological University, Thiruvananthapuram and University Grants Commission regulations 2012 (The Gazette of India, March 23-29, 2013).

1. Purpose

The Grievance Redressal and Appeal Committee is established to examine and address complaints lodged by students and to assess their merit. The committee is also empowered to handle issues related to harassment.

2. Objectives

The primary objective of the Grievance Cell is to develop a responsive and accountable approach among all stakeholders, ensuring a harmonious educational environment in the institution. The cell aims to resolve issues raised by students with the following specific objectives:

a. Uphold the dignity of the institution by maintaining a conflict-free atmosphere through promoting cordial relationships among students and between students and teachers.

b. Encourage students to express their grievances freely and without fear of retaliation.

c. A suggestion/complaint box is placed in front of the Administrative Block for students to anonymously submit their grievances or suggestions related to academics or administration.

d. Guide students to respect the rights and dignity of others, and to exercise patience and restraint in conflict situations.

e. Discourage students from inciting hostility against peers, teachers, or college administration.

f. Instruct all staff members to be empathetic and not act vindictively toward students.

g. Emphasize that ragging is strictly prohibited within and outside the campus, and any violation must be immediately reported to the Principal.

3. Scope

The Grievance Cell handles written complaints from students concerning, but not limited to, the following issues:

●       Academic Matters: Delay in issuing mark sheets, transfer certificates, conduct certificates, or other examination-related concerns.

●       Financial Matters: Issues related to dues and payments involving the library, hostel, tuition fees, transportation, etc.

●       Other Matters: Concerns about sanitation, food quality, transportation, or alleged victimization by faculty or staff.

4. Responsibility

The grievance redressal responsibilities are jointly handled by: Grievance Committe

5.    Procedure

Step 1: Filing of Complaint (Online/Offline)

●       Any student with a genuine grievance may approach their class advisor, a committee member, or directly contact the committee.

●       The institution provides an Online Grievance Portal https://ahalia.ac.in/grievance-redressal/as mandated by the UGC.

●       Students can also drop written complaints in the “Suggestion/Complaint Boxes” located at prominent places (Library/Admin Block).

●       Grievances can be submitted anonymously if the student fears victimization, though open reporting is encouraged for better resolution.

●       Students unwilling to come forward in person can submit written grievances via the suggestion/complaint box placed by the Grievance Cell.

●       Grievances may also be sent through email to the respective HoD, Chairman of the Grievance Cell, or Principal.

●       The Grievance Cell will consider only those cases submitted with relevant documentation.

●       The committee is responsible for ensuring that all grievances are addressed and resolved within a specified time frame.

Step 2: Verification and Scheduling

  • The Member Secretary downloads/collects the grievances.
  • A meeting of the SGRC is convened.
  • The date of the hearing is communicated to the aggrieved student.

Step 3: The Hearing (Principles of Natural Justice)

  • The SGRC listens to the aggrieved student in person.
  • The Committee listens to the defendant (faculty/staff member or department accused).
  • Both sides are given a fair chance to present their evidence/witnesses.

Step 4: Resolution

  • The SGRC drafts a report with recommendations/decisions.
  • The final decision is communicated to the student and the concerned department.

Step 5: Timeline

  • The SGRC shall send its report and recommendations within 15 days of the date of receipt of the grievance.

MECHANISM OF ACTION (SOP)

  1. Receipt: Complaint received via Portal/Box/Email.
  2. Acknowledgement: Unique ID generated for the complaint.
  3. Scrutiny: Convenor categorizes the grievance and forwards it to the relevant department (if minor) or schedules an SGRC meeting (if major).
  4. Hearing: The complainant and the respondent are given a chance to speak.
  5. Resolution: Minutes of Meeting (MoM) recorded. Action Taken Report (ATR) generated.
  6. Closure: Feedback taken from the student regarding satisfaction.

7. APPEAL MECHANISM (THE OMBUDSPERSON)

If the student is not satisfied with the decision of the SGRC:

  1. The student has the right to appeal to the Ombudsperson (appointed by the affiliating University/Institution).
  2. The appeal must be made within 10 days of receiving the SGRC decision.
  3. The Ombudsperson shall hear the appeal and pass an order as deemed fit to redress the grievance.

The following faculty members and students are nominated as Students Grievance Redressal Committee (SGRC) as per UGC guidelines.

(F.1-13/2022(CPP-1) dated 11-4-23 with effect from 20-08-2025.

S.NoCompositionName and Designation of the member
1ChairmanDr.P. R Suresh Principal
2MembersDr B.V. Mathew, Convener, Prof.&Head,CE Dept.
DR Resmi.B Associate Prof.CSE Dept.
Dr Binoy Balan, Professor,S&HDept
3Special Invite (Student)Ms. Pooja P Menon 4th Year ECE, mail.id Pooja.p@ahalia.ac.in Mob. 6235539183 222-2026 Batch,ECE Dept

Regulations

AICTE Regulations
UGC Regulations
KTU Regulations
KTU – Grievance and Redressal Cell,
E-mail id:redress@ktu.edu.in ,
Phone No.0471-2785608